royal123 FAQ

During registration on royal123, you provide a username, email address, mobile number (including country code), and a secure password. We request this information to create your account and allow you to access our sportsbook, live-dealer tables, slots, and esports markets. Your email is used for account recovery and support messages. Your mobile number is required for two-factor authentication and KYC verification.

After initial registration, we undertake a one-business-day identity verification process (KYC). You will upload a photo ID and proof of address. This is a requirement across all regulated gambling jurisdictions and allows us to confirm your identity before your first withdrawal. Until verification is complete, you can explore the platform and place small-value transactions, but full withdrawal access is blocked.

We at royal123 store your data encrypted. Your password is never shared with our support team, and you can reset it anytime from your account settings.

Depositing via online payment, e-wallet, or mobile banking on royal123 is instant and direct. From your account dashboard, select "Deposit", choose your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or a bank transfer via e-wallet, mobile banking, local payment, online payment), enter your deposit amount, and confirm. You will be redirected to the payment provider's app or web interface to authorise the transaction with your PIN or password.

Once you approve the payment, the funds transfer to your royal123 account within minutes. There are no additional fees on our side—any charges are set by your payment provider. Your transaction history is visible in your account under "Recent Transactions" or "Deposit History".

We at royal123 encrypt all payment data using SSL/TLS. Your bank or e-wallet details are never stored on our servers; they are processed through secure payment gateways operated by regulated third parties.

We at royal123 support flexible deposit amounts across all nine payment methods. Minimum and maximum account preferences vary by payment provider. Typically, e-wallet, mobile banking, local payment, and online payment allow deposits from small starter amounts up to daily transaction ceilings set by your bank or e-wallet operator. Bank transfers via e-wallet, mobile banking, local payment, online payment may have higher minimum thresholds but larger maximum limits.

e-wallet-based deposits follow the same limits as your originating bank or e-wallet. mobile banking deposits are processed similarly. Exact ranges are displayed in the deposit form when you select your payment method—you will see the minimum and maximum before confirming your transaction.

If you exceed a limit or encounter an error during deposit, our customer support team can assist via in-app messaging or live chat. We do not set individual deposit caps; limits are enforced by your financial institution.

If you forget your password, go to the royal123 login page and click "Forgot your password?" Enter your registered email address or username. We will send a password-reset link to your email. Click the link and follow the prompts to create a new password. The reset link expires after one hour for security reasons.

If you do not receive the email, check your spam folder or contact our customer support team. We can resend the reset link or assist with account recovery if you no longer have access to your registered email. You will need to verify your identity using your mobile number or other account information.

Always use a strong, unique password and enable two-factor authentication if available to protect your account against unauthorised access.

To request data deletion or account closure, contact our customer support team via in-app messaging, email, or live chat. Explain your request clearly. We at royal123 will verify your identity and review your account status. If you have a pending withdrawal or active bets, we cannot process deletion immediately—you must resolve these first.

Once your account is clear, we will delete personal data (name, address, contact information, authentication records) according to our data-retention policy, subject to applicable law. Some transaction records may be retained for legal and regulatory compliance. The deletion process takes up to 30 days from the request date.

For detailed information on how we handle your data and your rights under local privacy law, see our privacy policy

Withdrawals from royal123 are processed through the same payment provider you used to deposit. Withdrawal times vary: local payment, online payment, e-wallet, and mobile banking typically complete within one to two business hours. Bank transfers via local payment, online payment, e-wallet, mobile banking may take one to three business days depending on your bank's processing schedule.

All withdrawals are subject to account verification. Your first withdrawal triggers a final KYC check if it has not been completed. Once verified, subsequent withdrawals are faster. Your withdrawal request must meet minimum thresholds set by your payment provider; amounts below these minimums cannot be withdrawn.

If a withdrawal does not arrive after the expected timeframe, contact our customer support team. We can investigate the status with your payment provider and help resolve any delays.

Our sportsbook covers major football leagues and tournaments. We at royal123 offer markets on Liga 1 Indonesia matches, Piala Indonesia tournaments, Piala AFF regional competitions, Champions League European fixtures, and Premier League English football. We also cover Piala Asia international tournaments and World Cup qualifying rounds. Markets include match winner, goal totals, first goalscorer, and halftime/fulltime outcomes.

Beyond football, we offer betting on badminton tournaments, MotoGP motorcycle racing, and esports competitions (Mobile Legends, Free Fire, PUBG Mobile professional matches). Live betting is available during matches, with odds updating in real time as play unfolds. Our live-dealer section features blackjack, roulette, baccarat, and Dragon Tiger table games streamed from multi-camera studios.

Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game carries its own rules and payout structure, displayed before you begin play.

We at royal123 operate a loyalty programme that rewards consistent account activity. As you play sportsbook markets during Idul Fitri or other major events, place live-dealer bets, or spin slot games, you accumulate loyalty points. These points contribute to your tier level—typically Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as cashback offers, exclusive market access, or bonus points multipliers.

Your tier is recalculated monthly based on your activity in the previous 30 days. Higher tiers come with better rewards but also higher activity thresholds. Tier benefits are applied automatically to your account; no separate redemption is needed. You can view your current tier and progress in your account dashboard under "Loyalty".

Loyalty points do not expire within a calendar year but may reset during account closure or long periods of inactivity (typically 12 months without login).