royal123 Casino & Sportsbook Data Care

This page describes what data we collect when you use royal123, how we protect it, and what rights you have over your information. Our privacy commitments apply to all account holders on our platform—whether you access sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports tournaments (Mobile Legends, Free Fire, PUBG Mobile).

We at royal123 collect and process personal data only to operate your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, comply with legal obligations, and prevent fraud. Your data is encrypted and stored on secure servers. We do not sell your information to third parties for marketing or other commercial purposes.

By using royal123, you agree to the privacy practices outlined here. If you have questions about how we handle your data, contact our customer support team.

What Data We Collect on royal123

We collect the following information when you create and use an account on royal123:

Identity information: Your full name, email address, phone number, date of birth, and government-issued ID number (from passport, KTP, or driver's license).
Address information: Your residential address and proof-of-address documents (utility bills, tax ID, or mobile phone bill).
Payment information: Your linked payment method details (e-wallet account, bank account number, QRIS identifier). We do not store full card numbers or passwords.
Account activity: Your login times, device information, IP address, browser type, and the games or markets you access on royal123.
Transaction history: Records of all deposits, withdrawals, stakes, outcomes, and balances. This data is retained for compliance and dispute resolution.
Communication records: Messages you send to our customer support team or in-app correspondence.

We require all identity information before your first withdrawal. We collect and store this data for Know Your Customer (KYC) verification, anti-money-laundering (AML) compliance, and fraud prevention. During high-verification periods (around major events like Liga 1 finals or holidays like Idul Fitri and Idul Adha), processing times may vary.

How We Use Your Data

We at royal123 use your data for the following purposes:

Account operation: Creating and maintaining your account, processing logins, and managing your balance and transaction history.
Payment processing: Sending deposit and withdrawal instructions to payment providers (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and verifying transactions.
Verification and compliance: Performing KYC and AML checks, verifying your identity, and detecting fraudulent activity.
Game and market management: Recording your selections on sportsbook markets, live-dealer games, slots, and esports, and settling outcomes according to our game rules.
Legal compliance: Responding to court orders, regulatory requests, or law-enforcement inquiries.
Support and communications: Answering your support inquiries, sending account notifications, and notifying you of platform updates or service changes.

We do not use your data for marketing without your explicit consent. We do not send unsolicited promotional emails or messages. If you receive marketing communications, you can opt out by contacting support.

Note: We may share limited data with law enforcement or regulatory authorities if required by law or if we suspect illegal activity on your account.

Third-Party Data Processors

We work with external service providers to operate royal123. These processors may access your data only as necessary to provide their services:

Payment providers: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment receive your payment method and transaction details to process deposits and withdrawals.
Verification services: Third-party KYC providers may receive your identity documents and personal information to verify your identity on our behalf.
Hosting and server infrastructure: Our servers may be located outside your jurisdiction; data is encrypted in transit and at rest.
Fraud and security tools: Anti-fraud services may process your transaction data to detect suspicious activity on your account.

We require all third-party processors to maintain confidentiality and use your data only as instructed. We are responsible for their data handling practices.

Data Security and Encryption

We at royal123 use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Your account balance, transaction history, and personal information are stored on encrypted databases with limited access.

We implement regular security audits, firewalls, intrusion detection systems, and access controls to prevent unauthorised access. However, no online system is entirely risk-free. We cannot guarantee absolute protection against all cyber threats, but we maintain a high standard of security practices.

If we detect a data breach or security incident affecting your account, we will notify you immediately by email and through your account dashboard. You can change your password at any time from your royal123 account settings.

How Long We Keep Your Data

We at royal123 retain your data for as long as your account is active and for a period after closure if required by law. Specifically:

Identity and verification documents: Retained for at least five years after account closure for AML and tax compliance.
Transaction history: Retained for at least seven years for dispute resolution and regulatory audit.
Account credentials and payment information: Deleted within ninety days of account closure unless required by law.
Communication records: Retained for two years after the last message for support history purposes.

Your Rights and Data Access

We at royal123 recognize your rights over your personal data. You may:

Access your data: Request a complete copy of the personal information we hold about you. Contact support to submit a data access request.
Correct your data: Update your name, email, phone number, or address directly in your account settings. For identity documents, contact support.
Delete your data: Request account closure and deletion of personal data, subject to legal retention obligations. Your transaction history and identity documents may be retained as required by law.
Restrict processing: Request that we limit how we use your data for specific purposes (e.g., marketing), though we must continue processing for account operation and legal compliance.

To exercise these rights, contact our customer support team with your account details and the specific request. We will respond within thirty days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on royal123 to:

Keep you logged into your account across sessions.
Remember your preferences (language, display settings, selected markets).
Analyse platform usage to improve performance and user experience.
Detect and prevent fraud and unauthorised access.

Essential cookies are required for royal123 to function; you cannot disable these. Analytics cookies are optional and can be disabled in your browser settings. We do not use third-party advertising cookies to track you across other websites.

International Data Transfers

We at royal123 operate globally, and your data may be stored on servers located outside your country of residence. By using our platform, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your own. We apply the same level of security and encryption to all data transfers regardless of location.

Contact and Policy Updates

If you have questions about our privacy practices or wish to exercise your data rights, contact our customer support team. They can assist with data access requests, privacy concerns, or clarifications about how we handle your information on royal123.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. Updates will be posted on this page with the revision date. Your continued use of royal123 after an update constitutes acceptance of the revised policy. If we make significant changes that affect your rights, we will notify you by email or in-app notification.

Our privacy practices are designed to protect your data while allowing us to operate royal123 safely and comply with legal obligations. We remain committed to transparency about how we collect, use, and safeguard your information.